Wednesday, 25 March 2015

Chapter 11 - Equipment and Furnishing -

Introduction

Specific characteristic of the food service operation must be carefully considered before making any equipment selection decisions.

Factor Affecting Selection of Equipment

  1. The menu
  2. Number and type of diners to be serve
  3. Form in which the food will be purchased
  4. Style of service and length of serving period
  5. Number of labor hours available
  6. Ability of employee to do work
  7. Accessibility and cost utility
  8. Budget and amount
  9. Floor plan and space allotments


How to choose kitchen Equipment

  1. Asses your need
  2. Determine whether your equipment specific or not
  3. select your kitchen tools
  4. Buy more than one to avoid use the same utensils in different dish
  5. Calculate Budget
  6. Select the Reasonable price



FEATURES OF EQUIPMENT

  1. Modular
  2. size or capacity
  3. Materials
  4. Metal
  5. Standard gauge
  6. Finish of metals
  7. Glass
  8. Other materials
  9. construction
  10. Food shields
  11. Safety features
  12. Installation, operation, and performance
  13. Maintenance and replacement 


METHOD OF PURCHASE

After investigations are conducted, and equipment is established, specifications are written and submitted to firms.

SELECTION OF SOME BASIC ITEMS

  1. Cooking equipment
  2. Electric, gas, and steam equipment
  3. Non-cooking equipment
  4. Some new equipment designs


DINING ROOM FURNISHINGS

  1. Dinnerware
  2. Tableware
  3. Glassware
  4. Table covers

Chapter 10 - Facilities Planning and Design -

INTRODUCTION

There is document evidence that the design and layout of an operation is a key factor in determining the success of failure of the business

DEFINITION AND GOALS
To understand the planning process, managers need to know the following words and their definitions:
  • physical
  • design
  • layout

PRELIMINARY PREPARATION FOR FACILITY PLANNING

   1)Trends affecting food service design:
  • changes in patterns of dining out
  • change in desired menu items
  • concern for employees
  • economic factors
  • built-in safety, sanitation, and noise reduction (easy to clean)
  • information on developments in design and equipment
  • regulatory considerations (all equipment should apply with Americans with Disabilities Act)

   2) Special considerations for specific types of food service:
  • commercial facilities ( restaurant, hotels)
  • school and universities
  • in-plant facilities
  • hospital and health care centers
  • correctional facilities

STEPS IN THE PLANNING PROCEDURE

   1) The prospectus
   2) Rationale
   3) Physical and operational characteristics
   4) Regulatory information
   5) The planning team
   6) Feasibility study
   7) Menu analysis
   8) Architectural features:
  • building style and material
  • floor
  • wall,ceilings and noise reduction
  • lighting
  • plumbing

  9) Budget/ cost relationship

WORK AREAS

7 major types of work may occur in food service department:

  •     receiving
  •     storing and issuing food
  •     preparation
  •     food assembly/ serving
  •     ware washing
  •     supporting service


Chapter 9 - Service -

SERVICE


The goals of a delivery and service system should include the following:

  • maintain the characteristics of quality food
  • ensure microbial safety of food
  • serve food that is attractive and satisfying to the consumer



ASSEMBLY, DELIVERY & SERVICE



DELIVERY & SERVICE

i) Distribution or delivery refers to the transportation of prepared foods from production to place of service.
ii) Service involves assembling prepared menu items and distributing them to the consumer.

Centralized delivery-service system
Prepared foods are portioned and assembled at a central area and then the completed orders are transported and delivered to the consumer.

Decentralized delivery-service system
Bulk quantities of prepared foods are sent hot and cold to serving kitchens located throughout the facility, where reheating, portioning, and meal assembly occur.



ASSEMBLY

Assembly is the fitting together of prepared menu items to complete an entire menu.


Central location
using a trayline and then various distribution methods are used to deliver the tray to units
Decentralized units
transports food in bulk to units where it is assembled or plated as individual meals.



COOK & CHILL TRAYLINE



SERVE TRAYLINE




SERVE CIRCULAR TRAYLINE




TYPE OF FOODSERVICE SYSTEM


  • Conventional
  • Ready-Prepared
  • Commissary
  • Assembly-Serve


Foodservice organization:

  • Schools, colleges, industrial plants
  • Fast food
  • Hospitals and nursing homes
  • Table service restaurants
  • Hotels

Skill level of available personnel
Labor needs and required skills vary for different types of delivery systems and for the equipment used.


Space requirement or space available
The delivery-service system preferred should be stated early in the facility planning process.


Energy usage
A concern for energy use and its conservation plays a role in deciding on a delivery-service system.

equipment need: general classification of delivery-service equipment


  • Delivery-service equipment
  • Fixed or built-in equipment
  • Mobile equipment
  • Portable equipment
  • Pellet disc
  • Insulated trays with insulated covers


COLD TRAY CART






RETHERMALIZATION CART







INSULATED TRAY SERVER








STYLE OF SERVICE


  • Self-service
  • Cafeteria
  • Machine vended
  • Buffet
  • Drive-thru pick-up
  • Tray service
  • Counter wait service
  • Table wait service (ex : american service, french service, russian service, family style)
  • Portable meals
  • Room service
  • Customer service

Tuesday, 24 March 2015

Chapter 8 - Production -

INTRODUCTION

- Transformation of raw or processed foods into an acceptable finished product, ready for service, is an essential function in any foodservice system.

- Recipe formulation, forecasting, scheduling of production and temperature monitoring are discussed in this chapter.


 FOOD PRODUCTION


i. Objective of cooking in food production
enhance aesthetic appeal
destroy harmful organisms
improve digestibility, maximize nutrient retention (maintain)
ii. computers in  production
expanding or reducing recipes
storing recipes


RECIPE FORMULATION





  • Standardized recipe. A receipt is considered standardized only when it has been adapted for use by a specific foodservice.
  • Format. Orderly arrangement of the recipe information should be developed.
  • Cooking time and temperatures. Preheat the oven and scheduling of cooking can be determined without reading the entire recipe.
  •  Ingredients and quantities. Usually listed on the left side of the recipe with the quantities arranged in one or more columns.
  • Procedures. Directions for preparations should be listed in logical steps.Timing should be provided for some procedures. Recipe should be tested before being serve to customer
  • Recipe yield. A measure of the total amount produced by a recipe
  • Adapting small quantity recipes:
step 1: prepare the product in the amount of the original recipe
step 2: evaluate the product
step 3: double or expand the recipe, evaluate
step 4: double or expand the recipe again
step 5: if satisfactory at this point, enlarge the recipe by increments of 25%


FORECASTING
-a prediction of food needs for a day or other specific period of time


Reason for forecasting
- Amount of time is needed to complete all phases of menu item production.


 PRODUCTION SCHEDULING



- A decision making and communication process whereby the production staff is informed of how the actual activity of food production is to take place over a specified period of time.

 Production schedules
- a detailed document used to communicate with/to the production staff the work that need to be done for specified period of time.

 Production meetings
- meeting with the production staff to discuss the menu and productions plans


 PRODUCTION CONTROL






ingredient assembly- central assembly of ingredients for food production has be found to be cost effective
personnel and equipment-must be able to read, write and perform simple arithmetic
portion control- important to cost control and creating also creating and maintaining customer satisfaction.


PRODUCT EVALUATION
Part of the initial testing phase of a new recipe and important for quality control.



SUMMARY


-management's responsibility to serve high quality food starts with the setting of standards and ensuring that employee are aware of them.

Chapter 7 - Receiving, Storage and Inventory -

WHAT IS RECEIVING??
Foodservice operation inspects product and takes legal possession of the product ordered



A good receiving program should include:
  • Coordination with other departments
  • Training for receiving personnel
  • Parameters of authority and supervision
  • Scheduled receiving hours
  • Security measures
  • Documentation


Potential consequences of a poorly planned receiving program include:
  • Short weights
  • Substandard quality
  • Double billing,
  • Inflated prices
  • Mislabeled merchandise
  • Inappropriate substitutions
  • Spoiled or damaged merchandise
  • Pilferage or theft


THE RECEIVING PROCESS

The receiving process involves five key steps:
  1. Inspect the delivery and check it against the purchase order.
  2. Inspect the delivery against the invoice.
  3. Accept an order only if all quantities and quality specifications are met.
  4. Complete receiving records.
  5. Immediately transfer goods to appropriate storage.


RECEIVING METHOD

  1. Blind method
  2. Invoice receiving method
  3. Tips for inspecting deliveries:
  4. Inspect foods immediately upon arrival for quality and quantity ordered.
  5. Anticipate arrival and be prepared.
  6. Check adequacy of storage space.
  7. Have purchase orders and specifications ready.
  8. Make certain the receiving personnel are well trained.
  9. Check temperatures of refrigerated items upon arrival.



STORAGE



Dry storage
  • The main requisites of a food dry-storage area are that it be dry, cool, and properly ventilated.
  • Temperature and ventilation
  • The temperature should not be over 70°F (21 ˚C).
  • A wall vent is the most efficient method of circulating air.
Storeroom arrangement
Food should be stored using the first-in first-out method.

Sanitation
A regular cleaning schedule designed according to the volume of traffic



Refrigerated and freezer storage
  • Fresh fruits and vegetables: 40°F to 45°F (4°C to 7°C )
  • Meat, poultry, dairy products, eggs: 32°F to 40°F (0°C to 4°C)
  • Frozen products: 0°F to -20°F (-18°C to -7°C)


INVENTORY RECORDS & CONTROL



Receiving
All incoming supplies should be inspected and recorded on a receiving record form.

Storeroom issues
One employee should be designated responsible for receiving, putting away, and issuing goods from the storeroom.

Perpetual Inventory
A running record of the balance on hand for each item of goods in a storeroom.
Item received are recorded on the inventory from the invoices, and the amounts are added to the previous balance on hand.

Physical Inventory
An actual account of items in all storage areas.
Should be taken periodically, usually to coincide with an accounting period.
Example: at the end of each month / two or three times a year.

Chapter 6 - PURCHASING-

WHAT IS PURCHASING


Purchasing is an essential foodservice function. today's market offers a large variety of products from which well-informed selections must be made. for example, meat, it should state details where are the product from and for many portions.

Purchasing is the process of getting the right product into a facility at the right time and in a form that meets pre-established standards for quantity, quality, and price.


Basic Flow of Purchasing Activities

  • Identify needs by planning new or reviewing existing menus for each business unit of the foodservice organization
  • Determine standards of quality for each food item and write specifications
  • Estimate quantities needed
  • Calculate desired inventory or stock levels for each item
  • Identify amounts to purchase by subtracting stock levels from desired quantities
  • Develop purchase orders
  • Conduct market research on potential vendors' product availability
  • Select and negotiate with vendors


The Market

Market
- the medium through which a change of ownership occurs.

i. Marketing Channel
- the food processing and distribution system, beginning with the grower of raw food products and ending at the final consumption. (original from fisherman, farmer)

ii. Primary Market
- the basic source of food supply including growing regions and processing plants

iii. Secondary Market
- the physical, functional unit of the marketing system in which products are accepted from the primary markets and distributed to buyer. ( "pasar borong")

iv. Local Market
- suppliers within close proximity to the buyer

v. Broker
- a wholesaler who does not assume ownership of the goods, brings the buyer and seller together.




U.S Department of Agriculture (USDA)
- The Food Safety and Inspection Service within the USDA is responsible for inspecting meats, poultry, and other processed foods.




Food and Drug Administration (FDA)
- Responsible for the enforcement of the federal Food, Drug, and Cosmetic Act, the Fair Packaging and Labelling Act, the Nutritional Labelling and Education Act and the Food Safety Modernization Act.

- misbranded : wrong label
- standards of identity : specifications in term of originality
- standards of quality : grades
- standards of fill : quantity

The Buyer

The Art of Negotiation
- the communication skills used by individuals to confer with each other to reach an agreement or compromise.


 Ethics in Purchasing
- products should be evaluated objectively, and buying decisions made on the basis of quality, price and service.


Types of Purchasing : foodservice organizations work under different types of purchasing arrangements depending on.
  • number of factors
  • organizational size, ownership
  • geographic location


The Vendor

- a seller, a source of supply
- the selection of vendors is one of the most important decisions that must be made in purchasing program and the buyer should carefully evaluate the product line of the vendor.


Methods of Purchasing

i. Informal or open-market buying
- common in smaller foodservice operations, involves ordering needed food and supplies from a selected list of vendors on daily, weekly, or monthly price quotations.

ii. Formal competitive bid buying
- written specifications and estimated quantities needed are submitted to vendors with an invitation for them to quote prices. (for special item)

Variations on methods of purchasing

i. Cost-Plus Purchasing : a buyer agrees to buy certain items from a purveyor for an agreed-on period of time based on a fixed mark-up

ii. Prime Vending : involves a formal agreement with a single vendor to supply the majority of product needs

iii. Blanket Purchase Agreement : used when a wide variety of items are purchased from local suppliers, but the exact items, quantity, and delivery requirements are not known.

iv. Just-in-Time Purchasing : the product is purchased in the exact quantities required for a specific production run and delivered just-in-time.

Market forms of foods
- costs involved in purchase of and use of fresh or natural forms versus ready-to-eat foods are major factors to consider

ii. food quality
- before purchasing, the quality of foods most appropriate to the foodservice operation and their use must be decided.

iii. grades (egg)

iv. quality standards

v.. brands

Purchasing Procedures

i. identifying needs
- requisition

ii. inventory stock level
- a minimum and maximum stock level must be established

iii. quantity to buy
- depends on money, storage space, method of buying, and frequency of deliveries.


Specifications
- name of the product
- federal grade or brand
- unit on which price was quoted
- name and size of container
- count per container or approximate number per pound

Issuing bid requests
- provides vendors with an opportunity to submit bids for specific items needed by a buyer.

Developing purchase orders
- requisition
- the purchase order specifies the quantity of each item needed for the bid period, quality specifications, and required date of delivery.


 Tabulating and evaluating bids

- in most instances, public purchasing laws specify that the award be made to the lowest responsible bidder. (make a timetable and choose the best supplier)

Awarding contracts

- the general conditions of the contract should include services to be rendered, dates and method of deliveries, inspection requests, grade certificates, procedures for payment and situation.

Summary

-purchasing is an essential function in the operation of a foodservice organization.

-informal or formal methods of buying may be used.

Tuesday, 17 March 2015

Catering System - Chapter 5 - The Menu -




















SEMI SELECTIVE MENU: A menu that includes one or more food choices in at least one menu category.

NON SELECTIVE MENU: A menu that offers no choice of food items.


STATIC MENU: A menu that is used each day, such as a restaurant menu.


SINGLE-USE MENU: A menu specifically planned and used only once, usually for a holiday or catered event.


CYCLE MENU: A carefully planned set of menus that is rotated at definite time intervals.


TABLE D'HOTE MENU: A menu that offers a complete meal at fixed price.




DU JOUR MENU: Menu of the day.



MENU PATTERNS, FOOD CHARACTERISTIC AND COMBINATIONS, AND CUSTOMER SATISFACTION